Returns & refunds

Complaints can be submitted:

• by email to the following address: reklamacje@certum.pl.
• by post to the following address Asseco Data Systems S.A. ul. Królowej Korony Polskiej 21, 70-486 Szczecin labeled "Complaints”.

Complaint must include the following:

• name or first name and last name as well as the address of the Customer,
• reason of complaint,
• proven right to enforce claims in the declared amount in the form of the purchase invoice of the object of damage (concerns also the case of shipments of a special value),
• confirmation of shipment dispatch (waybill),
• claim in the form of an official letter, if the complaint is connected with return of the payment.
• proof of payment of all fees and charges connected with the subject matter of the complaint,
• list of attached documents; copies of complaint protocol, in case of complaint due to loss or damage of consignment.
• signature/signature and stamp of the Customer.

Complaint will be considered within 14 days from the date of its acceptance by the Complaint Team. All complaints concerning the loss or damage of consignment found should be reported in writing within 7 working days from the date of reception of the shipment under the pain of losing the right to possible claims.

If you want to cancel the order, you can do it within 14 days from the date of reception of the goods. Details concerning the return of the goods can be found in the Terms & conditions of the Online Store.

If you have paid too much, you will be informed about it via email sent to the email address used for registration in the store. You can use the overpayment for next purchase in our store or decide on making a refund.

If you choose the refund of the overpaid amount send the filled refund form in writing to the following address:
Zespół Reklamacji Asseco Data Systems SA
ul. Królowej Korony Polskiej 21
70-486 Szczecin
or to the following e-mail address: reklamacje@certum.pl

Refund form can be found on the Documents page.